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Course cancelled
Has your course been cancelled due to lack of participants? You must have received an email from us informing you of this. We are sorry that this happened but don't panic, you can immediately choose a new date for this course. To explain how to do this, here is a description of how your personal space and the "My Courses" section work. Access the "My Courses" section: Follow this link when logged in: ➡️ My Courses Navigate the drop down menu to "My Courses" as in the follow
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I would like to cancel or modify my registration
Several situations may arise. For example, you have chosen a course a long time in advance and are no longer available and you wish to change your course date. Or you have bought a course without a date and you want to finalise a booking. To explain how to do this, here is a description of how your personal space and the "My Courses" section work. At the end of the article you will find a summary of the applicable conditions. Go to the "My courses" section: Follow th
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What is Net Promoter Score (NPS)?
Customer satisfaction is the backbone of any successful business. In today’s competitive world, keeping track of how happy your customers are can be the difference between thriving and failing. One popular tool that businesses employ to measure customer satisfaction is the Net Promoter Score, or NPS. But what exactly is NPS, and why is it so important? In this beginner’s guide, we will walk you through the basics of NPS and why it is a valuable asset for any business. What is Net Promoter Sc
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