I encountered a technical problem what should I do?
If you encounter a technical problem while trying to place an order, here are the steps to follow:
Use of a computer is recommended
For best compatibility, be sure to use a computer rather than a mobile device.
Recommended browser
We recommend using the Google Chrome or Mozilla Firefox browsers, which offer the best performance on our site.
404 or other error while ordering
Before attempting a new order, please check whether you have been debited. If no debit appears on your account, we suggest you clear your browser's cache and history, or try a private browsing window. If a debit is visible but you have not received an order confirmation, please contact us at contact@thephotoacademy.com with as many details as possible (proof of payment, screenshot, etc.).
Our team will do its best to resolve the problem as quickly as possible. Thank you for your understanding!
Use of a computer is recommended
For best compatibility, be sure to use a computer rather than a mobile device.
Recommended browser
We recommend using the Google Chrome or Mozilla Firefox browsers, which offer the best performance on our site.
404 or other error while ordering
Before attempting a new order, please check whether you have been debited. If no debit appears on your account, we suggest you clear your browser's cache and history, or try a private browsing window. If a debit is visible but you have not received an order confirmation, please contact us at contact@thephotoacademy.com with as many details as possible (proof of payment, screenshot, etc.).
Our team will do its best to resolve the problem as quickly as possible. Thank you for your understanding!
Updated on: 05/06/2025
Thank you!