Question 1

Course cancelled

Accepted Answer

Has your course been cancelled due to lack of participants? You must have received an email from us informing you of this. We are sorry that this happened but don't panic, you can immediately choose a new date for this course.

To explain how to do this, here is a description of how your personal space and the "My Courses" section work.

Access the "My Courses" section:

Follow this link when logged in: ➡️ My Courses
Navigate the drop down menu to "My Courses" as in the following image

You will find several sections:

My cancelled courses: This section lists your cancelled courses. It is only visible if one of your courses has been cancelled by us.
My scheduled courses: the list of your upcoming courses for which you have an active reservation.
My pending courses: the list of your courses that you have purchased but that do not have a date attached yet.
My past courses: the list of your past courses where you will find the course notes (for the main courses).

On each cancelled course, and thanks to the following button, a drop-down schedule opens and you can select a new date for this cancelled course.

In the following video, you can see how the scheduling of two cancelled courses works. On

Question 2

I would like to cancel or modify my registration

Accepted Answer

Several situations may arise. For example, you have chosen a course a long time in advance and are no longer available and you wish to change your course date. Or you have bought a course without a date and you want to finalise a booking.

To explain how to do this, here is a description of how your personal space and the "My Courses" section work. At the end of the article you will find a summary of the applicable conditions.

Go to the "My courses" section:

Follow this link when you are logged in: ➡️ My Courses
Navigate in the drop down menu to "My Courses" as in the following image

You will find several sections:

My scheduled courses: the list of your upcoming courses for which you have an active booking.
My pending courses: the list of your courses that you have purchased but do not yet have a date attached.
My past courses: the list of your past courses where you will find the course notes (for the main courses)

On each course, and thanks to the following button, a drop-down calendar opens and you can select a new date for a course already scheduled (limitations apply, see below) o

Question 3

How does THE PHOTO ACADEMY gather customer feedbacks

Accepted Answer

In an increasingly connected world, sharing customer experiences and opinions has become an essential element for any company wishing to improve and grow. THE PHOTO ACADEMY, renowned for its high-quality photography workshops, is a company that takes the opinions of its students very seriously. This article looks at the customer review recovery process implemented by THE PHOTO ACADEMY since 2017.

The process:

- Sending the review request:

After taking part in one of THE PHOTO ACADEMY's workshops, whether it's a workshop on the basics of digital photography, using lenses, motion capture, or managing light and manual mode, each student receives, in the week following the course, a request to share their opinion on the workshop they took part in.

- Writing the feedback (optional):

Students are then invited to write a detailed review, sharing their experience, the strong points of the course, and any suggestions for improvement. This stage allows students to express their satisfaction and provide constructive feedback.

- Specific Questions and Ratings in the Notices:

In addition to inviting students to write a detailed review, THE PHOTO ACADEMY includes three specific questions in its feedback form, each asking for a score out of 10:

- Satisfaction with workshop content:

Students are asked to rate their satisfaction with the content of the workshop they attended. This provides valuable insight into the relevance and usefulness of the topics cove

Question 4

What is Net Promoter Score (NPS)?

Accepted Answer

Customer satisfaction is the backbone of any successful business. In today’s competitive world, keeping track of how happy your customers are can be the difference between thriving and failing. One popular tool that businesses employ to measure customer satisfaction is the Net Promoter Score, or NPS. But what exactly is NPS, and why is it so important? In this beginner’s guide, we will walk you through the basics of NPS and why it is a valuable asset for any business.

What is Net Promoter Score (NPS)?

NPS is a simple yet powerful tool used to measure customer loyalty and satisfaction. It was introduced in 2003 by Fred Reichheld, a business strategist, as a way for companies to gauge their customers’ likelihood to recommend their products or services to others. The beauty of NPS lies in its simplicity; it asks one fundamental question: "On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?"

Breaking Down the Scores:

The responses to this question are categorized into three groups:

Promoters (9-10): These are your biggest fans. They love your product or service and are likely to recommend it to others.
Passives (7-8): These customers are satisfied, but not enthusiastic. They might stick with your product or service but are not likely to actively promote it.
Detractors (0-6): These are the unhappy customers. They are unlikely to recommend your product or service and might even discour

Question 5

I would like to enroll a minor in a course, is this possible?

Accepted Answer

Our courses are open to all. However, our adult training should not be mixed with a population that is too young. We place adult education at ages 15 and over. For minors (aged between 15 and 18), they must be accompanied by a person of full age. This person can accompany their child, stay during the course without taking an additional registration. If she attends the course, this person will have to make a reservation for her as well.

For young people under 15 years of age, specific training will be required (private class), they can not participate in our adult classes.

Question 6

Which course can I book with my gift card?

Accepted Answer

The title of your gift card usually indicates the workshop(s) it is valid for.

For example, 1 workshop (3.5-hour group class)

If this is not the case, you can simulate a reservation by adding the date of a class to the shopping cart, and by entering the code of your card at the checkout in order to visualize the amount of your card.

You can also send us your code at [email protected] and we will communicate the exact amount of your card.

NOTE: If you book a workshop of a lower price than the amount of your Gift Card, the remaining amount will be store in your same Gift Card code for you to use it for another booking. In case you book a workshop of a higher price than the amount of your Gift Card, you will only have to pay the difference.

Our Gift Cards do not have an expiration date and are non-refundable.

*If you are not totally sure of your availability, it will be possible to modify the date of your course with a maximum delay of 7 working days. (upon request only, verify terms and conditions).

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