🎁 My gift card code isn’t working — what should I do?
If your gift card code isn't working, here are a few steps to follow before reaching out to us:
Double-check the code
Make sure the code is entered exactly as it appears on your gift card. Watch out for common mistakes:
The letter O (uppercase) can be mistaken for the number 0
The uppercase letter I can look like a lowercase l
Enter the code in the correct field
Make sure you’re entering your code in the "Use a gift card code" field — not in the discount code field.
Gift card codes are different from promotional or discount codes and will not work if entered in the wrong place.
Still not working? Contact us
If you’ve checked everything and the code still isn’t accepted, please send us the code you’re trying to us (ideally, a photo of the gift card)
It’s possible that the code needs to be reactivated manually, especially if it was issued before 2022.
👉 You can reach us at: [**contact@thephotoacademy.com**]()
We’ll be happy to assist you!
Double-check the code
Make sure the code is entered exactly as it appears on your gift card. Watch out for common mistakes:
The letter O (uppercase) can be mistaken for the number 0
The uppercase letter I can look like a lowercase l
Enter the code in the correct field
Make sure you’re entering your code in the "Use a gift card code" field — not in the discount code field.
Gift card codes are different from promotional or discount codes and will not work if entered in the wrong place.
Still not working? Contact us
If you’ve checked everything and the code still isn’t accepted, please send us the code you’re trying to us (ideally, a photo of the gift card)
It’s possible that the code needs to be reactivated manually, especially if it was issued before 2022.
👉 You can reach us at: [**contact@thephotoacademy.com**]()
We’ll be happy to assist you!
Updated on: 04/06/2025
Thank you!